Decision Making

3 Easy Ways to Say “I’m Unprofessional”

Do you care what people think about you? Of course you do.We live in an age of easy access to information.  This access gives your customers a multitude of choices as to where to get their needs met.What separates you from your competitor?It’s not the quality or cost of your product or service.  It’s the … Read more

The Part of Your Brain That Can Make Work A Joy…or a Hell

There’s a small part of your brain called the RAS:  Reticular Activating System. The RAS  is the gateway for nearly all sensory input entering the brain.  The RAS works like a bouncer outside a nightclub.  It decides what information to let in, what to keep out, and which information should be treated like a “VIP”.   Excepting … Read more

What Really Intelligent People Need To Perform At Their Best

Jane has been recently promoted to Senior Manager at a technology firm. When I met Jane, she told me her most pressing problem: I have some really smart people on my team.  While that seems great, they’re really challenging to lead.  What should I do?  Leading highly intelligent people is a double-edged sword. The (obvious) … Read more

3 Ways to Overcome Your HATRED of Administrative Tasks

Mael is concerned.  He doesn’t want to be the latest victim of the Peter Principle:  the phenomenon where people are promoted to their own level of incompetence. An outgoing, gregarious personality, Mael is one of the most popular (and in-demand) personal trainers at a local gym. The owner has just promoted Mael.  He’s now the Head … Read more

Can You Really Hold Others Accountable?

This past Tuesday, I was on a conference call with Mindy, an HR Director for a financial services company.  I asked her what her company’s biggest leadership issues are.  Mindy said, “Our leaders don’t hold their people accountable.”Mindy’s company is not alone. Accountability is an issue for many organizations.According to a survey conducted by AMA Enterprise, … Read more

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