Customer Service

3 Easy Ways to Say “I’m Unprofessional”

Do you care what people think about you? Of course you do.We live in an age of easy access to information.  This access gives your customers a multitude of choices as to where to get their needs met.What separates you from your competitor?It’s not the quality or cost of your product or service.  It’s the … Read more

This One Leadership Skill Will Send Your Credibility Soaring

My twelve year old son, Alexander, just got braces on his teeth. In case you don’t remember or never had them, braces hurt the first few days. A lot. Alexander is a trooper, and knew that the pain in his mouth would eventually subside.But that first afternoon, he was extremely uncomfortable. Later that evening, around … Read more

The Best Way To Handle Making A Mistake

This past Saturday, my wife Mary and I went out for dinner with another couple (Mike and Liz) at a local Italian restaurant.After sharing an appetizer of Gorgonzola Garlic Bread, we waited for our entrees to arrive.Mary and Liz had both ordered the Beet Salad. Mike had ordered Eggplant Parmesan. I’d ordered Pan-Seared Salmon.Our waitress … Read more

What Bad Doctors Can Teach Good Leaders

When’s the last time you were on your way to work and thought, “Today I want someone else’s life miserable!” Not likely. But maybe there’s someone at work (a boss, employee, vendor or customer) whose sole purpose on earth seems to be to make your life miserable.Just thinking about them can prompt a strong emotional … Read more

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