Performance Improvement

Why are Leaders so Bad at Empathy?

At its core, leadership is a relationship. It’s no secret that connection is a key leadership skill.  If you can’t connect well, you can’t lead well.  There are many practices to strengthen connection with those you lead.  However, the most powerful is the keystone habit of empathy.  Empathy–showing people that you understand them and that … Read more

10 Things Jigsaw Puzzles Teach About Leading Better Meetings

Meetings. You probably spend lots of hours in bad ones. They drain time, morale and money.  It’s not just you.  A study by Bain & Company found that on average, senior executives spend more than two days a week in meetings.  In the United States,  over $25 million is wasted per day on useless meetings.  that just aren’t … Read more

3 Easy Ways to Say “I’m Unprofessional”

Do you care what people think about you? Of course you do.We live in an age of easy access to information.  This access gives your customers a multitude of choices as to where to get their needs met.What separates you from your competitor?It’s not the quality or cost of your product or service.  It’s the … Read more

The Part of Your Brain That Can Make Work A Joy…or a Hell

There’s a small part of your brain called the RAS:  Reticular Activating System. The RAS  is the gateway for nearly all sensory input entering the brain.  The RAS works like a bouncer outside a nightclub.  It decides what information to let in, what to keep out, and which information should be treated like a “VIP”.   Excepting … Read more

How Empowerment Leads to Engagement

If it were you, which would you most prefer? No choice Someone else’s choice for me My choice The answer is obvious:  In general, we prefer to make our own choices.There’s a freedom that comes from making our own choices.  This is the heart of empowerment:the ability to be directly involved in our work. This … Read more

What Really Intelligent People Need To Perform At Their Best

Jane has been recently promoted to Senior Manager at a technology firm. When I met Jane, she told me her most pressing problem: I have some really smart people on my team.  While that seems great, they’re really challenging to lead.  What should I do?  Leading highly intelligent people is a double-edged sword. The (obvious) … Read more

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