An Essential Step to Leading Smarter

Leadership is a process of influencing others to willingly work towards a shared purpose.  Part of that job is communicating what that purpose is.  Too many leaders go about this the wrong way.   Consider Fernando.  A senior finance director for a large multinational based in Mexico City, Fernando has always been in leadership roles for more … Read more

3 Easy Ways to Say “I’m Unprofessional”

Do you care what people think about you? Of course you do.We live in an age of easy access to information.  This access gives your customers a multitude of choices as to where to get their needs met.What separates you from your competitor?It’s not the quality or cost of your product or service.  It’s the … Read more

The Part of Your Brain That Can Make Work A Joy…or a Hell

There’s a small part of your brain called the RAS:  Reticular Activating System. The RAS  is the gateway for nearly all sensory input entering the brain.  The RAS works like a bouncer outside a nightclub.  It decides what information to let in, what to keep out, and which information should be treated like a “VIP”.   Excepting … Read more

How Empowerment Leads to Engagement

If it were you, which would you most prefer? No choice Someone else’s choice for me My choice The answer is obvious:  In general, we prefer to make our own choices.There’s a freedom that comes from making our own choices.  This is the heart of empowerment:the ability to be directly involved in our work. This … Read more

What Really Intelligent People Need To Perform At Their Best

Jane has been recently promoted to Senior Manager at a technology firm. When I met Jane, she told me her most pressing problem: I have some really smart people on my team.  While that seems great, they’re really challenging to lead.  What should I do?  Leading highly intelligent people is a double-edged sword. The (obvious) … Read more

How Mark Zuckerberg, Oprah Winfrey and Theo Epstein Share The Secret To Exceptional Communication

The end of May is graduation season in North America.That comes with the time-honored traditions of awarding honorary degrees, and having those honorees give commencement day speeches. If you’re interested in ratcheting up your communication skills, it’s also a great opportunity to watch and learn what great communicators do.With the internet, you can watch and … Read more

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