In The Leadership Challenge, Jim Kouzes and Barry Posner write: Credibility is the foundation of leadership. If you doubt the messenger, you doubt the message. Last week, I was leading an intensive workshop for a company in the professional services industry. I’m helping their consultants to become more effective communicators. Over the multi-day training, the consultants … Read more
Why are these kids smiling? I should know–they’re my kids. Alexander and Miranda posed for this photo last Wednesday, right before they got on their bikes to ride off to the first day of school.They were really excited. Usually a request for their picture provokes eye rolls and mad faces. Not on Wednesday. … Read more
Names matter. You need look no further than the controversy raging around yesterday’s decision by President Obama to change the name of Mount McKinley, the tallest mountain in North America. Obama’s signed an order to rename it Denali, which the mountain has been called by the native peoples of Alaska who have lived in its shadow for generations. For … Read more
Marketing Author Seth Godin has defined a brand as: The set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another. If someone chooses to work with you instead of choosing someone else, that choice represents the power of your personal brand: your reputation. … Read more
In 2013, two infants died at my local hospital. The Commonwealth of Massachusetts did a thorough investigation into the causes of the deaths. They determined that communications within the hospital was a major factor. Specifically, the hospital’s culture had been hobbled with a “hint and hope” style of communication.You know hint and hope, don’t you? … Read more
Last Wednesday, I spent the day teaching and coaching a small group of insurance salespeople on their presentation skills. Like you and me, these salespeople want to be better at informing and influencing the people they work with. The best presenters and communicators make things look so easy. It’s as if they are just getting … Read more
To succeed, you need to find something to hold on to, something to motivate you, something to inspire you. Tony Dorsett Inspiration. We all need a regular dose of it to flourish. As leaders, the people we lead feed off the energy that we put out: for better or worse. Emotions are contagious, and the … Read more
People don’t naturally embrace change, and for good reason: Change = Uncertainty = Fear People are used to the familiar. There’s a reason they call it “The Comfort Zone”. When you start forcing people away from the familiar, they can have a range of potential responses. Their reactions are influenced by your skill in leading … Read more
When’s the last time you were on your way to work and thought, “Today I want someone else’s life miserable!” Not likely. But maybe there’s someone at work (a boss, employee, vendor or customer) whose sole purpose on earth seems to be to make your life miserable.Just thinking about them can prompt a strong emotional … Read more
To lead and influence others, you need to communicate effectively. We explored this issue by first looking at Why Is Effective Communication So Difficult? The answer boils down to a lack of alignment between the three critical elements of communication: The earlier post shared the giant mistake communicators make: assuming that what you mean is what gets heard. Or, as … Read more
