A Crucial Component In Communicating Change

People don’t naturally embrace change, and for good reason: Change = Uncertainty = Fear People are used to the familiar.  There’s a reason they call it “The Comfort Zone”. When you start forcing people away from the familiar, they can have a range of potential responses.   Their reactions are influenced by your skill in leading … Read more

What Bad Doctors Can Teach Good Leaders

    When’s the last time you were on your way to work and thought, “Today I want someone else’s life miserable!” Not likely. But maybe there’s someone at work (a boss, employee, vendor or customer) whose sole purpose on earth seems to be to make your life miserable.Just thinking about them can prompt a … Read more

Great Leaders Ask For the Check

    To lead and influence others, you need to communicate effectively. We explored this issue by first looking at Why Is Effective Communication So Difficult? The answer boils down to a lack of alignment between the three critical elements of communication: The earlier post shared the giant mistake communicators make: assuming that what you mean is what gets heard. … Read more

The #1 Way to Start Communicating Effectively

 Let’s face it: as a leader and a communicator, you want to influence others.It’s hard to influence others if they don’t listen to you. Last week’s post asked Why Is Effective Communication So Difficult? The answer boils down to a lack of alignment between the three critical elements of communication:The post shared the giant mistake … Read more

Why Is Effective Communication So Difficult?

Communication is critical to the success of any enterprise. Like the circulatory system of the body, it’s the connection between all the different parts of an organization.  It the link between leaders and constituents, suppliers and distributors, employees and customers. In the same way that the circulatory system can become diseased (arteriosclerosis) and threaten the … Read more

FIFA: Four Illustrations of Flawed Action

    Money is not dangerous, unless you buy power.  Philosopher Karl Popper FIFA, the world governing body for International Football (Soccer), has had (to put it mildly) a bad week. Bribery Racketeering Graft Corruption Conspiracy Words more often associated with organized crime than with a major league sport. FIFA is embroiled in a massive … Read more

How Do You Deal With Disagreement?

    Working with others means that you’ll eventually face conflict and disagreement. Conflict isn’t bad:  we need work cultures that support differing perspectives, multiple opinions, and divergent thinking.   However, how we communicate our disagreements can either help or hinder our workplace relationships and results.A new paper in the Academy of Management Review identifies four distinct categories of conflict … Read more

What’s Your Leadership Model: Elephant or Ostrich?

    If leadership was easy, more people would be great leaders.  Leading is smooth sailing when things are going smoothly.   The real question is: How do you fare under pressure? I was flying from Hartford to Charlotte last week, on the first leg of a multi-day business trip. The flight was proceeding smoothly. … Read more

The Great Mistake of Appreciation

   Appreciation matters. But you knew that already. Because it matters to you.  We all want to feel valued and recognized for our contributions. Appreciation is one of the most powerful accelerators of employee engagement.  For example, research conducted by the O.C. Tanner Company shows that adding appreciation boosts scores at low-trust companies from 35% engaged … Read more

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