decision making

The Big Screw Up

Poor Molly Huddle. Heading towards the finish of the 10,000 meter finals at the World Championships in Beijing last month, Huddle thought she had the Bronze medal in the bag. This was turning out to be her best finish ever in an international race. Huddle led the entire field as the bell rang to signal the last of … Read more

Communication that Kills – Literally

In 2013, two infants died at my local hospital. The Commonwealth of Massachusetts did a thorough investigation into the causes of the deaths. They determined that communications within the hospital was a major factor. Specifically, the hospital’s culture had been hobbled with a “hint and hope” style of communication.You know hint and hope, don’t you? … Read more

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