Trust

Want a New Win? Try A Wall of Appreciation

    Do you have a blank wall somewhere at your office? Consider trying out this idea: Transform the blank wall into a Wall of Appreciation. It’s fairly common knowledge that being appreciated at work impacts a host of factors: retention, engagement, productivity and customer satisfaction. A few research examples: “The number-one reason most Americans leave their jobs … Read more

Want a New Win? Try A Wall of Appreciation

    Do you have a blank wall somewhere at your office? Consider trying out this idea: Transform the blank wall into a Wall of Appreciation. It’s fairly common knowledge that being appreciated at work impacts a host of factors: retention, engagement, productivity and customer satisfaction. A few research examples: “The number-one reason most Americans leave their jobs … Read more

What Bad Doctors Can Teach Good Leaders

    When’s the last time you were on your way to work and thought, “Today I want someone else’s life miserable!” Not likely. But maybe there’s someone at work (a boss, employee, vendor or customer) whose sole purpose on earth seems to be to make your life miserable.Just thinking about them can prompt a … Read more

What Stops Leaders from Empowering Others?

    The research firm Universum recently queried over 2,000 business leaders and professionals, asking: What’s the most important quality that you expect future leaders to possess? The #1 response (41%): They empower their employees. Empowerment. It became a business buzzword twenty years ago, and has been in and out of vogue ever since.At it’s core, … Read more

How Do You Deal With Disagreement?

    Working with others means that you’ll eventually face conflict and disagreement. Conflict isn’t bad:  we need work cultures that support differing perspectives, multiple opinions, and divergent thinking.   However, how we communicate our disagreements can either help or hinder our workplace relationships and results.A new paper in the Academy of Management Review identifies four distinct categories of conflict … Read more

What’s Your Leadership Model: Elephant or Ostrich?

    If leadership was easy, more people would be great leaders.  Leading is smooth sailing when things are going smoothly.   The real question is: How do you fare under pressure? I was flying from Hartford to Charlotte last week, on the first leg of a multi-day business trip. The flight was proceeding smoothly. … Read more

How to Artfully Start a Meeting When You Don’t Start on Time

    Has this happened to you? You’re leading a meeting. You’ve got 25 people scheduled to attend.  (For simplicity, let’s assume all of your attendees are meeting in person together.) The meeting is supposed to start at 9 am. It’s pouring rain outside.At 8:58, you look around.  Only 14 of the 25 people are … Read more

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