Performance Improvement

What’s the Biggest Thing That Holds Amateur Presenters Back?

    Over the past few months, I’ve spent a lot of time with new leaders who want to hone their “executive presence”.  They want to be perceived as confident and competent.  They want to put forth their ideas with clarity and energy. In our time together, they’ve had the opportunity to design and present their ideas … Read more

The Big Screw Up

    Poor Molly Huddle. Heading towards the finish of the 10,000 meter finals at the World Championships in Beijing last month, Huddle thought she had the Bronze medal in the bag. This was turning out to be her best finish ever in an international race. Huddle led the entire field as the bell rang to signal the … Read more

10 Things Great Leaders Do On The First Day With a New Team

    Why are these kids smiling? I should know–they’re my kids.  Alexander and Miranda posed for this photo last Wednesday, right before they got on their bikes to ride off to the first day of school.They were really excited.  Usually a request for their picture provokes eye rolls and mad faces.  Not on Wednesday. … Read more

3 Sneak Peeks Behind the Curtain of Effective Presentations

    Last Wednesday, I spent the day teaching and coaching a small group of insurance salespeople on their presentation skills.  Like you and me, these salespeople want to be better at informing and influencing the people they work with. The best presenters and communicators make things look so easy.  It’s as if they are … Read more

Want a New Win? Try A Wall of Appreciation

    Do you have a blank wall somewhere at your office? Consider trying out this idea: Transform the blank wall into a Wall of Appreciation. It’s fairly common knowledge that being appreciated at work impacts a host of factors: retention, engagement, productivity and customer satisfaction. A few research examples: “The number-one reason most Americans leave their jobs … Read more

Want a New Win? Try A Wall of Appreciation

    Do you have a blank wall somewhere at your office? Consider trying out this idea: Transform the blank wall into a Wall of Appreciation. It’s fairly common knowledge that being appreciated at work impacts a host of factors: retention, engagement, productivity and customer satisfaction. A few research examples: “The number-one reason most Americans leave their jobs … Read more

Great Leaders Ask For the Check

    To lead and influence others, you need to communicate effectively. We explored this issue by first looking at Why Is Effective Communication So Difficult? The answer boils down to a lack of alignment between the three critical elements of communication: The earlier post shared the giant mistake communicators make: assuming that what you mean is what gets heard. … Read more

The #1 Way to Start Communicating Effectively

 Let’s face it: as a leader and a communicator, you want to influence others.It’s hard to influence others if they don’t listen to you. Last week’s post asked Why Is Effective Communication So Difficult? The answer boils down to a lack of alignment between the three critical elements of communication:The post shared the giant mistake … Read more

Why Is Effective Communication So Difficult?

Communication is critical to the success of any enterprise. Like the circulatory system of the body, it’s the connection between all the different parts of an organization.  It the link between leaders and constituents, suppliers and distributors, employees and customers. In the same way that the circulatory system can become diseased (arteriosclerosis) and threaten the … Read more

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