Do you have a blank wall somewhere at your office? Consider trying out this idea: Transform the blank wall into a Wall of Appreciation. It’s fairly common knowledge that being appreciated at work impacts a host of factors: retention, engagement, productivity and customer satisfaction. A few research examples: “The number-one reason most Americans leave their jobs is that … Read more
Do you have a blank wall somewhere at your office? Consider trying out this idea: Transform the blank wall into a Wall of Appreciation. It’s fairly common knowledge that being appreciated at work impacts a host of factors: retention, engagement, productivity and customer satisfaction. A few research examples: “The number-one reason most Americans leave their jobs is that … Read more
To lead and influence others, you need to communicate effectively. We explored this issue by first looking at Why Is Effective Communication So Difficult? The answer boils down to a lack of alignment between the three critical elements of communication: The earlier post shared the giant mistake communicators make: assuming that what you mean is what gets heard. Or, as … Read more
Communication is critical to the success of any enterprise. Like the circulatory system of the body, it’s the connection between all the different parts of an organization. It the link between leaders and constituents, suppliers and distributors, employees and customers. In the same way that the circulatory system can become diseased (arteriosclerosis) and threaten the … Read more
Has this happened to you? Growing up, you came home from school having received a 98 on a test. You tell your Mom or Dad. They reply, “What happened to the other 2 points?” You bring your report card home. You’ve got all A’s except for one B+. What does the conversation focus on? The … Read more
